We are seeking a Technical Support Officer to join our team and provide debt advice support through a range of channels to our debt advisers and caseworkers, who are helping clients who are experiencing consumer related debt (with a focus on energy debt).
This will involve providing caseworkers with technical guidance where needed; undertaking file reviews, observations and feedback sessions with caseworkers; measuring and evaluating file reviews against quality frameworks. The successful applicant will also identify and share best practice with caseworkers and ensure that the training and development needs of caseworkers are identified. They will also develop processes and procedures that improve or sustain the quality of advice given.
The successful candidate must have at least two years full time (or equivalent) experience delivering debt advice and be accredited to the supervision level in accordance with the MaPS Quality Framework for individuals.
Location: Grantham
Salary: £29,500 per annum (FTE) rising to £30,200 per annum (FTE)
Hours: 30 per week
Role Profile
Application Form
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