Technical Support Officer
As our Technical Support Officer, you will support a team of advisers helping people face concerns around their energy debt to understand their options, build confidence and improve their financial resilience. This is a fulfilling role for someone who wants to make a positive difference in the local community. You will provide line management and supervision to our CEDA advisers. You will ensure compliance with FCA and Money Advice standards and support the continuous development of the wider team by aiding them with complex cases where required.
This is a role where your work can directly improve people’s lives and ideal for an experienced debt caseworker looking to move forward with their career.
The successful candidate must have at least two years full time (or equivalent) experience delivering debt advice and be accredited to the supervision level in accordance with the MaPS Quality Framework for individuals.
Location: Grantham
Salary: £29,500 per annum (FTE) rising to £30,200 per annum (FTE)
Hours: 30 per week
Annual Leave: 25 days per annum plus bank holidays, increasing by one day per year of service (up to a maximum of five additional days) plus three days off between Christmas and New Year
To Apply: Please send your C.V and covering letter (which demonstrates how you meet the requirements of the person specification) to vacancies@citizensadvicesouthlincs.org.uk
Please complete the Pre Employment Checks and Referee Information Form and send with your application form.
The Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
In order to achieve these aims we need to know about the diversity of people who apply to work in the service. Please help us by providing the information requested in the form below. If you are happy to provide this information, please send your completed Diversity Monitoring Form in with your application. Please note that this form will not be sent to the recruitment panel for shortlisting.
Pre-Employment Checks and Referee Information Form
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