Technical Support Officer
We are seeking a Technical Support Officer to join our team and provide debt advice support through a range of channels to our debt advisers and caseworkers, who are helping clients who are experiencing consumer related debt (with a focus on energy debt).
This will involve providing caseworkers with technical guidance where needed; undertaking file reviews, observations and feedback sessions with caseworkers; measuring and evaluating file reviews against quality frameworks. The successful applicant will also identify and share best practice with caseworkers and ensure that the training and development needs of caseworkers are identified. They will also develop processes and procedures that improve or sustain the quality of advice given.
The successful candidate must have at least two years full time (or equivalent) experience delivering debt advice and be accredited to the supervision level in accordance with the MaPS Quality Framework for individuals.
Location: Grantham
Salary: £29,500 per annum (FTE) rising to £30,200 per annum (FTE)
Hours: 30 per week
Annual Leave: 25 days per annum plus bank holidays, increasing by one day per year of service (up to a maximum of five additional days) plus three days off between Christmas and New Year
To Apply: Please send your C.V and covering letter (which demonstrates how you meet the requirements of the person specification) to vacancies@citizensadvicesouthlincs.org.uk
The Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
In order to achieve these aims we need to know about the diversity of people who apply to work in the service. Please help us by providing the information requested in the form below. If you are happy to provide this information, please send your completed Diversity Monitoring Form in with your application. Please note that this form will not be sent to the recruitment panel for shortlisting.
Thank you to our funders and partners
